Description
mElimu is a Higher Education Sector company focussed on elearning solutions for Universities and colleges. mElimu is looking to hire Support Executives who are customer focussed enthusiastic and eager to learn and grow.
- Excellent written and spoken English communication skills
- Punctual, Prompt and Team Player
- Typing speed of 25 words per minute or higher
Details
Qualification
Should have completed Bachelors degree from a reputable University/College
Mandatory Requirement
- Prior experience with phone support of customers
- Ability to comprehend problems and analyze customer issues over a phone call; guide them to fix the issues
- Excellent analytical skills are necessary
- Command on English language and Swahili
- Worked on Support and Ticketing system
Good to have
- More than 2 years of experience in Customer Support
- Supported Students in university/colleges
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