Customer Support :: mElimu
Title Customer Support Executive
Categories Customer Support
Salary Not specified
Location KENYA
Job Information

Description

mElimu is a Higher Education Sector company focussed on elearning solutions for Universities and colleges. mElimu is looking to hire Support Executives who are customer focussed enthusiastic and eager to learn and grow.

  • Excellent written and spoken English communication skills
  • Punctual, Prompt and Team Player
  • Typing speed of 25 words per minute or higher

Details

Qualification

Should have completed Bachelors degree from a reputable University/College

Mandatory Requirement

  1. Prior experience with phone support of customers
  2. Ability to comprehend problems and analyze customer issues over a phone call; guide them to fix the issues
  3. Excellent analytical skills are necessary
  4. Command on English language and Swahili
  5. Worked on Support and Ticketing system

Good to have

  1. More than 2 years of experience in Customer Support
  2. Supported Students in university/colleges
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